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Our Commitment to You
You will receive professional, yet friendly, courteous and extraordinary customer service. You will be respected as a person and never taken for granted.
You’ll find us honest, truthful and “up-front”. with you at all times. Only services and products that will benefit you greatly will ever be recommended.
Your perception of our performance is always the reality.
Your investment in our products and services will always be rewarded with exceptional quality and benefit your home or business.
You’ll never be at risk on any investment with MRP Pest Control.
You’ll rarely find our products to be the cheapest on the market. You will however always get the best quality and value to give you real benefits.
We’ll do our absolute best to always get back to you in 30 minutes or less.
We will communicate with you regularly as we build a win-win and long-term partnership with each other.
Every Team Member at MRP has the authority and ability to help you make decisions.
As you refer your friends and colleagues to MRP you’re assured they will also receive Our Commitment. So you can feel good about referring.
Your feedback is critical to our continual ongoing improvements. If you think we could do better please tell us (but, please also give us praise when we do well). Your ideas, comments and suggestions are always welcomed by our Team. We want to set the standard, and correct issues quickly and with minimal fuss.
By no means are these the only standards you are entitled to measure us by… in fact, as we push the leading edge of the service industry, you’ll find well add more standards to give you the best service and information possible.
Things Every Home Owner Should Expect from us:
You and your home are treated with the utmost respect. Your home will be left in the same condition it was when we arrived – of course, minus any critters you want removed.
A team that cares about you, your family and your pets. We ensure you come first. You and your family – including your furbabies and feathered friends – are our number one priority.
We turn up on time! We respect your time and always make sure we are on time. You can time our team right down to the second if you want! When we say we’ll be at your door at an agreed time, you can be sure that’s the case.
We always do our utmost to understand what’s important to you. Tell us what you expect from our Pest Control Services and what you want to achieve – we’re great listeners and will do our absolute best to help you get exactly what you want.
You’ll receive an individualised plan and we’ll talk you through the process. Every home is different! MRP Pest Control puts together a plan that provides you with the best possible pest control unique to your individual needs.
You’ll be provided with all the information you need to be sure you choose the right solution for your specific needs. If you haven’t already noticed – we are always open about our processes, and welcome any questions you may have.
We take you through your plan, step by step, to make sure your expectations are met.
Only qualified and professional technicians will conduct your work. You can have peace of mind knowing that all MRP Technicians are fully trained to provide you with the best service possible.
We respect the surroundings you live in. Pest control can be environmentally responsible – we prove that every day! MRP’s specialised service will control pests in your home, while keeping your family and pets safe.
7 Things MRP Pest Control will do for You
Customise a management plan specific to your clients’ needs and site requirements.
Provide a dedicated and qualified team that appreciates your time and personalised requests.
Assign a Commercial Manager that you can trust, who is easy to communicate with, and will manage the site for you to ensure your needs are being met.
Understand what is required when working with auditors and all your compliance needs.
Work within your current reporting system, or set up a cloud-based online system with the capability to handle reporting (including trends, barcodes, photograph service reports, SDS’s, licenses, police clearances, and mapping, and much more).
Take into account specific time frames and respond in a time sensitive manner.
Allocate Senior and Secondary Technicians with the right qualifications that get to know your sites and become a valued member of your team.