Quality Policy

Aim
Maxwell Robinson & Phelps has a focused approach to the quality standards of the business operations. It is company policy to maintain a Quality Management System (QMS) that provides the business with the ability to maintain the highest quality of all work that is undertaken.

Maxwell Robinson & Phelps aims to achieve the highest standards of performance by continuously reviewing and improving our operating systems to ensure the highest level of customer satisfaction and workplace safety is achieved.

Policy
Our QMS ensures that proper communication, operating procedures and records are generated for all work undertaken as well as administration meetings, toolbox meetings and recording of key performance indicators which are used as a measure of the company’s objectives versus performance.

Maxwell Robinson & Phelps performance objectives are to:-

• Understand and deliver to the agreed requirements of our clients and customers
• Use the highest quality environmentally sustainable products on the market
• Provide our absolute commitment to deliver the highest quality service at all times
• Ensure that all of our employees understand the requirements of our QMS through regular meetings, training and required inductions
• Continually improve our operating systems through regular consultation and streamlining of business systems through measuring performance and customer satisfaction
• Address any issues regarding non-conformance within 24 hours and provide feedback to our clients and customers regarding the resolution
• Ensure all of our staff are trained, certified and registered in accordance with industry standards
• Offer a 100% money back guarantee should any of our clients be dissatisfied with our service
• Comply with all occupational health and safety legislation as determined by the governing bodies

Ray Franklin
Managing Director