As a client of MAXWELL ROBINSON & PHELPS, you have the right to expect the following standards from us:
You will receive professional, yet friendly, courteous and extraordinary customer service. You will be respected as a person and never taken for granted.
You’ll find us honest, truthful and “up-front” with you at all times. Only services and products that will benefit you greatly will ever be recommended.
Your perception of our performance is always the reality.
Your investment in our products and service will always be rewarded with exceptional quality and a design that will add significantly to your home or business.
You’ll never be at risk on any investment with MAXWELL ROBINSON & PHELPS.
You’ll rarely find our products to be the cheapest on the market. You will however always get the best quality and value to give you real benefits.
Your communication with us will be acknowledged before the end of the next working day.
We will communicate with you frequently we build a win-win and long term partnership.
Every team Member at MRP has the authority and ability to make decisions for you.
As you refer your friends and colleagues to MRP you’re assured they will also receive Our Commitment, so you can feel good about referring.
Your feedback is critical to our continual ongoing improvements. If we make a mistake please tell us (but, please give us praise when we do well). You ideas, comments and suggestions are always wanted by our team. we want to set the standard, but if we do make a mistake you can be assured we’ll learn from it and correct quickly.
By no means are these the only standards you are entitled to measure us by…. in fact, as we push the leading edge of service industry you’ll find we’ll add more standards to give you the best service and best information possible.